Terms and conditions

All books purchased through this website are packed and dispatched personally, unless ordered through Authorhouse which are despatched through Lightening Source in Milton Keynes .

All books despatched by us postage is included in the price.  Authorhouse have their own arrangements with Lightening Source so please see their terms and conditions.

All books purchased through Authorhouse are printed on demand, giving a standard dispatch time of 3-5 days after order plus the standard delivery time and your location.

If ordering through another distributor via the Internet please see their own terms & conditions.

All personally dispatched books will be signed by the author, unless otherwise stated, and will be despatched within 3-5 days. In the event that a book is not presented to saleable quality, or is damaged in transit, please return the book, in the original packaging and condition within 10 days to:-

14-15 Market Hill, Coggeshall, Essex CO6 1TS United Kingdom.

The book will be refunded or replaced at your choice on receipt, in good condition, and by us. This does not affect any statutory rights that arise in the UK.

We do not have online tracking available. For delivery queries please notify us on sheila@sheilasteptoe.com or delivery@lighteningsource.co.uk

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Privacy Policy

The Data Proctection Act.

Under the Date Protection Act 1998, we are legally obliged to keep secure any information you give us. We have strict security procedures in place, and will not divulge, sell or pass on  your data to any third party.

What information do we collect?

We collect several kinds of information from the website: order and payment details for orders placed, details for information requests, and if you register for our mailing list, the information we collect is your name and email address only.

For your security, authorisation on all payment orders will be checked by PayPal - please see their terms and conditions.

This is an independent and ethical site and your privacy is respected at all times

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Contact Us

If you encounter any problems or wish to cancel – please call Sheila Steptoe on mobile 07798 551465. (Please note there will be a cancellation fee if less than 24 hours notice)

If you have any questions about this privacy statement, the practice of this site or your dealings with the website, please send an email to sheila@sheilasteptoe.com

Sheila Steptoe has created this statement in order to demonstrate the firm commitment to balancing the provision of useful information in the community with the need for individual privacy.

This is an independent and ethical site and your privacy is respected at all times.



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